Frequently Asked Questions

The Marketplace includes 1,500+ popular retailers eligible for 5% Back, Shipping Rebates, and Return Shipping Rebates with your VENUS Unlocked membership.

To visit the Marketplace, sign into your online account and click “Shop” on your main menu, then click “Shop Marketplace” from the dropdown.

You can earn 5% Back at Marketplace retailers when you shop online, in-store, over the phone, or by mail order. As a VENUS Unlocked member, you can save up to $1,000 per 12-month membership period with 5% Back on your Marketplace purchases.

How to receive 5% Back through the VENUS Unlocked portal

Shop online through the VENUS Unlocked portal to earn 5% Back automatically. If you shop at Marketplace retailers outside the VENUS Unlocked portal, whether online, in-store, or by mail order, your 5% Back will not be automatic. However, you can still submit a rebate claim to earn 5% Back on those purchases.

How to receive 5% Back outside of the VENUS Unlocked portal

You can earn 5% Back on your in-store, online (not through the VENUS Unlocked portal), phone, and mail order purchases, too. Simply shop at an eligible Marketplace retailer and submit a rebate claim to earn 5% Back. You can submit your rebate claim online from your VENUS Unlocked account or mail in your rebate claim and proof-of-purchase instead.

For more information on how to submit Rebate Claims for 5% Back, see How It Works and visit the “5% Back at Marketplace Retailers” section.

How do I earn 5% Back at Travel retailers?

As a member, you can earn 5% Back on flight, hotel, and rental car reservations made through your VENUS Unlocked account.

Start by visiting the Travel page from your VENUS Unlocked portal to view a list of eligible travel merchants. Select a merchant from the list and click through the links to visit the merchant’s website. Simply complete your reservation in the new browser tab that opens to earn 5% Back.

For travel reservations made offline or outside the VENUS Unlocked portal, simply submit a rebate claim and your proof-of-purchase documentation to earn 5% Back.

5% Back earned on travel reservations is paid out after your trip is complete and payment has been processed by the merchant you booked with. Your earnings will be applied to your Savings Center and included in your next VENUS Unlocked E-Gift Card.

For more information, please read our How It Works.

After you make an eligible purchase from a Marketplace retailer, we’ll add 5% Back to your Savings when your order ships. After you make an eligible purchase from a Travel retailer, we’ll add 5% Back to your Savings after your trip is complete and payment has been processed by the merchant you booked with. We’ll e-mail you a VENUS Unlocked E-Gift Card for your total approved Savings on the 15th of every month.

5% Back is added to your Savings after you make an eligible Marketplace purchase. The amount for 5% Back is based on your final, qualifying purchase subtotal after any and all discounts or promo codes are applied. Your purchase subtotal does not include taxes, shipping fees, or any other added fees at checkout.

As a member, you can save up to $1,000 per 12-month membership period with 5% Back on Marketplace and Travel purchases combined. One purchase per retailer per day is eligible for 5% Back. Gift card purchases, money orders, or purchases made using a retailer’s bill-pay service are not eligible for 5% Back.

Some Marketplace retailers have their own restrictions for 5% Back eligibility. To view restrictions for a specific retailer, visit the Marketplace from your member portal and click a retailer to view its page. Any orders returned or cancelled will not be eligible for 5% Back.

See How It Works to learn more about your 5% Back benefit.

As a VENUS Unlocked member, you can submit rebate claims to get reimbursed for your shipping and return shipping charges.

You can claim an unlimited number of Shipping Rebates on purchases from VENUS, up to $12.99 per claim.

For Marketplace purchases, you can claim both Shipping and Return Shipping Rebates up to $10 per purchase. With your membership, you’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.

You can claim unlimited Shipping Rebates on purchases from VENUS, up to $12.99 per claim. As long as you provide valid proof-of-purchase with every rebate claim, you’ll receive a rebate for those shipping charges in the form of a VENUS Unlocked E-Gift Card.

You can also claim Shipping and Return Shipping Rebates when you shop at Marketplace retailers, up to $10 per purchase. You’re eligible to claim up to $500 in Shipping Rebates and $500 in Return Shipping Rebates on Marketplace purchases every 12-month membership period.

In-store purchases from Marketplace retailers are only eligible for Shipping and Return Shipping Rebates if the store you purchased from orders the item and you’re charged for shipping as part of your purchase.

You can submit your Standard Shipping and Return Shipping Rebate claims online or by mail. Here’s how:

Please note that to be eligible for Standard Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.

Our VENUS Unlocked Customer Service team will create your claim and add any approved earnings to your Savings.

Please note that to be eligible for Shipping and Return Shipping Rebates, your claims must be submitted within 60 days of your original purchase date. Approved rebates are normally added to your Savings total within 3 weeks of submission.

See How It Works to learn more about Standard Shipping and Return Shipping Rebates.

Yes, you must submit rebate claims within 60 days of your original purchase date. Claims submitted after the 60-day mark will not be approved for reimbursement.

Proof-of-purchase is a form of documentation that validates your payment for any given purchase. You must provide a valid form of proof-of-purchase with every rebate claim submitted.

Examples of valid proof-of-purchase include:

• A sales receipt
• An order confirmation page
• An order confirmation email
• A packing slip

For online claims, you can email your proof of purchase documentation to [email protected]. If you choose to email, you’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached.

For mailed claims, send your proof-of-purchase documentation to:

VENUS Unlocked Rebates
PO Box 290728
Wethersfield, CT 06129-0728

All rebate claims must be submitted within 60 days of your original purchase date.

All your Savings from VENUS Unlocked will appear on your Savings page in your member portal. To view your Savings, sign into your VENUS Unlocked member account online and click “Savings” on your main menu.

You can also check up on your Savings and the status of your claims by calling Customer Service at 844-776-0342.

On the 15th of every month, we’ll e-mail you a VENUS Unlocked E-Gift Card for your approved savings on all qualifying purchases made the previous month. VENUS Unlocked E-Gift Cards do not expire.

All mailed claims must be sent and postmarked before the end of the month to receive a VENUS Unlocked E-Gift Card for those claims the next month. For example, if you make a purchase and submit your rebate claim between January 1-31, your VENUS Unlocked E-Gift Card for that purchase will be issued on February 15th. If you make a purchase on February 1, your VENUS Unlocked E-Gift Card will be issued on March 15th.